# Bend Instrument Repair > Central Oregon's Full-Service Repair Shop --- ## Pages - [Login Designer](https://bendinstrumentrepair.com/login-designer/): This page is used by Login Designer to preview the login form in the Customizer. - [Privacy Policy](https://bendinstrumentrepair.com/legal/): Terms & Privacy Policy Last Updated: December 7th 2022 1) Privacy Your privacy is important to Bend Instrument Repair (together... - [Home](https://bendinstrumentrepair.com/): Bend Instrument Repair (541) 317-4617 Message Us Important Information PETER HEITHOFF HAS RETIRED We Now Service ONLY Woodwind and Brasswind... ## Posts --- # Detailed Content ## Pages ### Login Designer - Published: 2021-02-24 - Modified: 2021-02-24 - URL: https://bendinstrumentrepair.com/login-designer/ This page is used by Login Designer to preview the login form in the Customizer. --- ### Privacy Policy - Published: 2021-02-09 - Modified: 2022-12-08 - URL: https://bendinstrumentrepair.com/legal/ Terms & Privacy Policy Last Updated: December 7th 2022 1) Privacy Your privacy is important to Bend Instrument Repair (together with its affiliates, “Bend Instrument Repair”). The following Privacy Policy (this “Policy”) discloses the information practices followed by Bend Instrument Repair with respect to your personal information we gather through our website (this “Site”), the way we use the information internally, and our policy regarding sharing information with others. We have implemented these practices for this Site and related pages. 2) What information do we collect We collect information from you when you register on this Site, respond to a survey, or fill out a form. Personal information gathered on this Site means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, birth date, gender, occupation, industry, or personal interests; and other information necessary or useful to provide a product or service that you have requested. You may, however, visit our site anonymously. 3) How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive or private information is transmitted via Secure Socket Layer (SSL) technology, and we keep the information secure. 4) What do we use your information for? Any of the information we collect from you may be used in one of the following ways: i. To personalize your experience. Your information helps us to better respond to your individual needs. ii. To improve our Site. We continually strive to improve our Site offerings based on the information and feedback we receive from you. iii. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. iv. To process transactions. Your information will not be sold, exchanged, transferred, or given to any company other than an affiliate of Bend Instrument Repair, for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. v. To administer a contest, promotion, survey or other Site feature. vi. To send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. vii. To serve you more relevant advertisements via Google AdWords and Bing Ads on other websites you visit, including Google and other sites (remarketing). This could be an advertisement on the Google or Bing search results pages or on a site in the Google Display Network. viii. To better understand the behavior of our customers and website visitors, we use Google Analytics’ 3rd-party audience data such as gender, interests and age. You can opt out of interest and behavior-based advertising from Google here, Google Analytics here and other third-party ad networks here. 5) E-mail communications E-mail is not necessarily secure against all forms of interception. If your communication includes sensitive information about you and you would prefer not to transmit this information in this fashion, please contact us by mail or telephone rather than e-mail. We collect only those e-mail addresses that are volunteered by the visitor, through e-mail messages addressed to our company or its employees, or through visitor responses via the “contact us” portion of the Site, e-mail marketing destination web pages and public events. We use the lists of e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. We may also use the lists of e-mail addresses volunteered by our visitors to register the visitor for an extranet account or to process orders for brochures and other written materials. You may opt-out of receiving the promotional or marketing e-mails at any time by notifying us as a reply to any unwanted e-mail. This opt-out procedure will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase, service request or change in the visitor’s user profile) or for e-mails that confirm a visitor’s status as a registered user of the Bend Instrument Repair customer extranet. 6) Other personal information We may use a mailing address or phone number that a visitor provides for a variety of Bend Instrument Repair related reasons. We may send periodic mailings to visitors or make telephone calls to inform those visitors who have provided a mailing address or telephone number of new products, services or events. If you do not wish to receive such calls or mailings, you may request to be removed from the contact list by contacting Bend Instrument Repair at Randy@bendinstrumentrepair. com or by telephone 541-317-4617 7) Do we use cookies? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our website 8) Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted affiliates and third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. As we develop our business, we may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Bend Instrument Repair or as part of a corporate reorganization or stock sale or other change in corporate control 9) Data security We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures. We have taken reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. We suggest that you change your passwords often, that your passwords include a combination of letters and numbers, and that you make certain that you are using a secure browser. Products and services are available which can help give you privacy protection while navigating the Web. 10) Third-party links At our discretion, we may include or offer third-party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites 11) Children’s Online Privacy Protection Act compliance We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Site, products and services are all directed to people who are at least 13 years old or older 12) Online privacy policy only This online privacy policy applies only to information collected through our Site and not to information collected offline. 13) Your consent By using our Site, you consent to our online privacy policy. 14) Changes to our Privacy Policy By using this Site, you consent to the collection and use of your information as we have outlined in this Privacy Policy and to our Terms of Use Policy. Bend Instrument Repair may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. 15) Contacting us If there are any questions regarding this privacy policy, you may contact us using the information below: Bend Instrument Repair Incorporated Randy@bendinstrumentrepair. com 541-317-4617 --- ### Home - Published: 2018-07-10 - Modified: 2025-02-21 - URL: https://bendinstrumentrepair.com/ Bend Instrument Repair (541) 317-4617 Message Us Important Information PETER HEITHOFF HAS RETIRED We Now Service ONLY Woodwind and Brasswind Instruments Randy Graves continues to operate Bend Instrument Repair for all woodwind and brasswind service and repairs BY APPOINTMENT ONLY - PLEASE CALL AHEAD TO SCHEDULE AN APPOINTMENT. 541-317-4617 Central Oregon's Dedicated Professional Repair Shop Due to the pandemic we remain closed for walk-ins. We are still available for repairs by APPOINTMENT ONLY. We have resumed our regular daily schedule of Monday thru Friday from 9am-5pm. Please call ahead to make an appointment. 168 NE Greenwood Avenue Bend, Oregon 97701 541-317-4617 Mon - Friday, 9am to 5pm Meet The Team A team with decades of experience Wind Instrument Repair Specialist Randy GravesI Service and Repair: Flutes, Clarinets, Saxophones, Oboes, Bassoons, Trumpets, Cornets, Trombones, French Horns, Baritones, Euphoniums, Tubas, and more! Email Randy for Wind Instrument Repairs: randy@bendinstrumentrepair. com​ String Instrument Repair Specialist Peter HeithoffI Service and Repair: Acoustic and electric guitars and basses banjos, mandolins, ukes, harps, dulcimers, violins, cellos and double basses, world, and ethnic instruments. Martin Guitar Authorized Warranty Service Technician Email Peter for String Instrument Repairs: peter@bendinstrumentrepair. com​ What we do Fretted String Repair Acoustic and electric guitars and basses. Banjos, mandolins, ukulele, resophonic instruments, world and ethnic instruments. Restrings set-ups and cleanings.  Nut and saddle replacements.  Re-frets and fret dressings.  Crack, seam, brace, binding, and headstock repairs.  Neck resets and bridge replacements.   Spot refinishing and cosmetic repairs. Tuner and hardware replacements. Electronic pick-up repair and installations. Electric guitar repairs and modifications. Orchestral String Repair Violins, violas, cellos, and double basses. Restrings, set-ups, and cleanings.  Bridge and nut modifications and replacements.  Crack and seam repairs.  Soundpost adjustments and replacements.  Peg and tuner replacements. Fingerboard replacements and corrective planning. Electronic pick-up repairs and installations.   Woodwind Instrument Repairs basic cleaning & play-condition adjustmentsfull cleaning & complete mechanical overhaulspolishingdent removalsoft solderingbrazingpad leveling & reseatingpad replacementtenon corks, neck corks, key cork/felt repair, and neck tenon refittinghinge tube & rod straighteningbore oiling and restorationreplacement of damaged or missing parts. Brass Instrument Repairs basic flushing to full chemical cleaning, polishing dent removal bell straightening soft soldering brazing valve repair & setup freeing stuck slides freeing stuck mouthpiece replacement of damaged or missing parts. A Few Things We Don't Do PIANO TUNING Contact Dan McClung, dan@dmpianotuning. com, 541-241-0823 BOW REHAIRS Contact David Kerr, KerrViolins. com, 503-238-4515 PA GEAR REPAIR Contact Kye Kennedy, www. AmpFarmer. com, kyeguru@gmail. com, 615-500-8904 AMPLIFIER REPAIRS Contact Kye Kennedy, www. AmpFarmer. com, kyeguru@gmail. com, 615-500-8904 Electric keyboard repair Contact Kye Kennedy, www. AmpFarmer. com, kyeguru@gmail. com, 615-500-8904 Recent Work Some Before and After examples... and a few in-between (that's our favorite part)! Select which category you want to see using the tabs above the images. All50s Martin D-28Bells and WhistlesBluescher Bass SaxBowl-Back MandolinCollings Side CrackGibson Flying V RepairGibson SunburstLyon and Healy C MelodyOur ShopAllAll50s Martin D-28Bells and WhistlesBluescher Bass SaxBowl-Back MandolinCollings Side CrackGibson Flying V RepairGibson SunburstLyon and Healy C MelodyOur Shop Contact Us For String Repairs: Peter@bendinstrumentrepair. com For Wind Repairs: Randy@bendinstrumentrepair. com (541) 317-4617 --- ## Posts